whether you’re a konsole customer or a partner building in the studio — write to us and a human from the team picks it up. no chatbot, no phone tree.
we keep it simple — email gets you to the right person fastest.
something not working, a question about a build, an account issue.
konsole labs gmbh
gritznerstraße 42
12163 berlin · germany
studio hours, berlin time. we answer in order, fastest for things that are actually broken.
first reply to any support email, mon–fri.
for anything live and broken — flag it “urgent” in the subject.
studio hours. weekend mails get picked up monday.
the things people ask most before writing in.
no. just email us from the address you’d like us to reply to. we don’t run a portal or login wall.
no. konsolestudio.de runs no trackers at all. your email is used only to answer you — see the datenschutz page.
yes — the studio is a shared playground. konsole customers and partner teams use the same two addresses above.